Last updated: 21 October 2026
The short version
- Every item is printed to order just for you by my print partner, so I don't offer refunds or exchanges if you change your mind or order the wrong size or colour. Please check the size guide before ordering.
- If your item arrives faulty, damaged, misprinted, or different from what was described, or never arrives, I'll fix it with a replacement or a refund. You don't usually need to send anything back.
Your rights under Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Nothing in this policy limits your rights under the Australian Consumer Law or any consumer law that applies where you live.
Faulty, damaged or misprinted items
This includes, for example:
- the print is misaligned, smudged, faded or cracked on arrival
-
the wrong design, size or colour was sent
-
the item has a manufacturing defect or was damaged in the post
- the item doesn't match its description or photos (beyond normal variation in screen colours)
What to do:
-
Email [email protected] with your order number, a short description of the problem, and a clear photo of the whole item plus a close-up of the problem. If several items are affected, one photo showing them all together is fine.
-
Please contact me within 30 days of delivery if you can, so I can resolve it quickly with my print partner. If you notice a problem later, still contact me. Your consumer-law rights still apply.
-
I'll reply within 3 business days and arrange a free replacement or a full refund to your original payment method, including any shipping you paid. You won't usually need to return the item. If I do ask for it back, I'll cover the return postage.
Items that don't arrive
If your order hasn't arrived 5 business days after the estimated delivery date, email me with your order number and I'll investigate with the carrier. If the parcel is lost, I'll send a replacement or refund you.
Wrong or incomplete address
Please double-check your shipping address at checkout. If a parcel is returned or lost because the address entered was wrong or incomplete, I can resend it, but you'll need to pay the reshipping cost. Returned parcels are held for only about 30 days before the print partner disposes of or donates them, so contact me quickly.
Change of mind, wrong size or colour ordered
Because each item is made to order, I don't accept returns or exchanges for change of mind, or if you ordered the wrong size or colour. Check the size chart on each product page. If the size chart was wrong, or the item doesn't match the listed measurements, that counts as "not as described" and is covered above.
Cancelling an order
Production usually starts within 24 hours. Email me as soon as possible if you need to cancel. If production hasn't started, I'll cancel and refund in full. After that, cancellation may not be possible.
NFTs
NFTs are bought and sold on third-party marketplaces such as XRP Cafe. Blockchain transactions can't be reversed, so NFT purchases are handled under the marketplace's terms. See the NFT section of my Terms. If you have a problem with an NFT you bought from me, contact me and I'll help where I can.
How refunds are paid
Refunds go back to the original payment method (card via Stripe, or PayPal) in the original currency (USD). Depending on your bank, they can take 5–10 business days to appear. I can't control any currency-conversion fees your bank charged.
Contact
Dale Forward, trading as DFARTWORK, ABN 96 290 691 134, Newcastle NSW, Australia
Email: [email protected]